How your digital purchase is delivered and what to do if you do not receive access.
Our online courses, training bundles, templates and downloadable educational resources are delivered electronically. No physical products will be shipped or mailed. You will not receive a physical package.
After your payment has been successfully processed, you will receive an order confirmation at the email address provided during checkout. For training programs such as Get Paid for What You Know — First Direct Construction Client Bundle, you will receive instructions for accessing your course through our designated online learning portal. Access may be provided through an enrolment email, an account invitation or an existing student account.
Please check your inbox, spam and junk folders.
If you have not received your course-access instructions within two hours of successful payment, contact support and include your name, purchase email and order reference so our team can investigate.
The two-hour period is the point at which you should contact support, not a guarantee that every technical issue will be resolved within that time.
Your access period is the duration disclosed on the product page or at checkout when you purchase.
Optional products such as Customer Acquisition Hub may require additional business information, account setup, domain configuration and third-party service activation. Their delivery and onboarding timelines will be explained separately before purchase.
For delivery questions, contact the support route confirmed before go-live. The exact support email address and registered business identity are pending approval and will be inserted here before go-live.